WINTER WEATHER SHIPPING POLICIES IN EFFECT!
We wish to avoid having our plants frozen and killed in transit while they are being shipped to you. And though we want to get them to you as quickly as possible, we will hold your order and notify you if we feel weather conditions are not warm enough to safely ship. If you select UPS Ground service, your order travels via unheated truck, so we must be concerned with the temperatures over the entire route, not just at our location and yours. In the Rocky Mountain States and West Coast, you will have the option to choose UPS 3 Day Select™ for a higher cost in which case your plants will travel via air from our region to yours, and by truck from there to your delivery address.
FROM NOV 1 TO APRIL 1 WE WILL ONLY SHIP VIA UPS 3 DAY SELECT™ TO NORTHERN CALIFORNIA INCLUDING THE BAY AREA AND ALL POINTS NORTH OF THERE ON THE WEST COAST AND IN THE NORTHERN AND CENTRAL ROCKIES DUE TO THE HIGH LIKELIHOOD OF PLANTS BEING SUBJECT TO FREEZING WEATHER TRAVELING VIA ROAD THROUGH HIGH MOUNTAIN PASSES. If you select UPS Ground and live in one of these areas, we will contact you to advise that we must either change the shipping to UPS 3 Day Select™ or hold your order until April 1st.Minimum Order
You must select a plant total of at least US $20.00 before your order will process. We have found that smaller amounts fail to correctly calculate the shipping or cover the costs of packaging materials for us.We currently DO NOT have sufficient quantities on any single item in stock to offer wholesale pricing.Payment Methods Accepted
We accept Visa
, Diner's Club
, Personal Check
, or Money Order
. When using a credit card or Paypal, your payment will be processed immediately and order shipped the following Monday or Tuesday if weather conditions permit. When paying by personal check or money order, your order will be shipped as soon as the funds have cleared our account and weather conditions permit. Checks and Money Orders should be made out to "Marble Branch Farms" and mailed to our address indicated above. Please include the last four digits of your order number on your check to aid us in identifying your payment when mailing a check or money order.Shipping PoliciesPlease read carefully so that you can make the best shipping option choice for your order!
We ship exclusively via UPS to the lower 48 United States. Outside that area, we also ship to Puerto Rico using USPS Priority Mail (actual USPS rate plus insurance, which will vary by the size of the box needed and will be adjusted before payment is processed. We normally ship only ONCE per week.
Orders received and paid for during each week from Monday through Sunday will be shipped the following Monday or Tuesday
unless weather conditions are prohibitive, in which case your order will be held until favorable conditions return. In such cases we will contact you to advise you that shipping of your order is being delayed.UPS Ground is by far the most economical means of shipping the size boxes orchids require and this is the option that will automatically price with your order (except Puerto Rico - see above). If you live in areas where the ground transit time is 4 business days or greater, you may also choose UPS 3 Day Select™ for a higher cost. You will be able to see the cost of shipping BEFORE you actually place your order and modify as necessary.
Find your area in the list below to determine UPS Ground transit times for your plants. PLEASE NOTE that 'Transit Times' are in business days and DO NOT include Saturday, Sunday or major holidays:AL, GA, NC, SC:
AR, CT, DE, FL, IL, IN, KY, LA, MD, Lower MI, Eastern MO, MS, Southern NY, NJ, OH, PA, TN, Southern WI, WV:
- UPS Ground - one business day - EXCEPT - Western and Southern AL,
Extreme Eastern NC, Extreme Southern GA – 2 business days.
IA, KS, MA, ME, Upper MI, MN, Western MO, Eastern NE, NH, Upstate NY, RI, TX (except El Paso area), VT, Northern WI:
- UPS Ground - 2 business days
AZ, Eastern CO, ND, Western NE, NM, SD:
- UPS Ground - 3 business days
CA, CO, ID, MT, ND, Western NE, NM, NV, OR, SD, UT, WA, WY:
- UPS Ground - 4 business days
- UPS 3 Day Select™ - 3 business days
- UPS Ground - 5 business days
- UPS 3 Day Select™ - 3 business days
Once we have shipped your order you will receive an email containing your UPS tracking number and will be able to follow the progress of your orchid plants on the UPS web site!Refund, Return, and Replacement Policies
As orchids are living things, we judge each request for refund or exchange on its individual merits. We guarantee our plants to arrive in good condition and will replace those damaged in shipping if you notify us by phone or email within 24 hours of receipt. If for any reason we cannot replace a specific plant we will allow you to make an alternate selection, or receive a store credit for the value of the original plant. DAMAGED SHIPMENTS: If you order arrives damaged (crushed, frozen, etc.) you should immediately notify us, AND, photograph both the damaged plants and the box so that we can file a claim with UPS. DO NOT throw either plants or box away until the claims process if completed!
We do not guarantee buds or flowers on shipped plants to arrive undamaged due to their delicate nature, but will do all we can to protect them when packing.